Returns & Refunds Policy

As sex toys are an intimate object, any package opened is treated as used. only accepts returns of products in their original and unopened package. We guarantee that any toy you receive from us will be brand new and pristine, if you are returning an item, we expect it to be in the same condition, so that it doesn't have to be destroyed.

If you would like to return your unopened package, you will need to ship it back to the sender address and provide us with a valid tracking number. You can start the returns process by emailing us here.

You will of course be eligible for a refund if you received a damaged product, an incorrect product, or if your package gets lost in the mail.

If you are unhappy with the product you have received for any reason, please contact us, and we will do our best to come to an amicable solution.

ButtPlugger doesn't want to be a pain in your ass, it wants to make your ass happy.